Alivia

The challenge

Fragmented care delivery

People with long-term, intensive, or complex care needs often receive support from a diverse network of healthcare providers, both in health and well-being sectors, as well as informal caregivers such as family and friends. This fragmented care system presents significant challenges for communication and collaboration.

The solution 

Alivia: a collaborative platform for goal-oriented care

To address this issue, Departement Zorg of the Government of Flanders developed Alivia, a collaborative platform that unites individuals with care needs, professional caregivers, and informal caregivers into one cohesive care team. Through Alivia, these groups can work together to create an integrated, goal-oriented care and support plan. By placing the individual and their needs at the center, Alivia enables more efficient and transparent collaboration and communication within the care team.

The development of Alivia was a joint effort involving multiple partners, including Digitaal Vlaanderen, KPMG, DXC Cegeka, and Craftzing.

Our approach

Alivia 1.0: Enhancing usability and accessibility

In the first version of Alivia, we focused on improving usability and accessibility. Alivia is designed to be a tool not only for healthcare providers but also for informal caregivers and individuals with care needs, allowing them to monitor and manage their care directly. As such, the platform needs to be user-friendly and easily accessible.

Since Alivia serves a wide range of users, we placed a strong emphasis on accessibility. We conduct regular quality checks and work closely with our partner, DXC Cegeka, to continuously improve the platform.

Alivia 2.0: From user feedback to conceptual redesign

For the second version of Alivia, we took a more in-depth approach. Together with Departement Zorg and with the support of KPMG, Craftzing developed a plan to further strengthen Alivia’s foundation. Through monthly feedback sessions, surveys, and focus groups with pilot users, we gained a deeper understanding of their needs.

In addition, we studied goal-oriented care methods, which helped us refine the concept and develop new ideas, principles, and prototypes.

From concept to UX and UI design
Once we had refined the concept, Craftzing translated it into detailed UX screens and functional requirements. DXC Cegeka then took over the UI design, building on the existing design system of the government of Flanders. We ensured a seamless transition from UX to UI and development. Once the UI screens were nearly finalized, our accessibility expert reviewed them to ensure they met all relevant accessibility standards. Finally, we guided DXC Cegeka's UI designers and development team to ensure a smooth and efficient implementation of the platform.

The result

A platform tailored to people with care needs

Through ongoing user research and prototype validation, Alivia has evolved into a more intuitive platform that centers around individuals with care needs. It brings professional caregivers and informal caregivers closer together, fostering more effective collaboration. In the long term, Departement Zorg aims to launch Alivia as a support platform to drive forward goal-oriented collaboration.

Moving toward sustainable change in care

Alivia is designed to create lasting change in the healthcare system. This project requires ongoing adjustments and change management. Craftzing contributes expertise in user research, service design, conceptualization, UX design, and accessibility to help support this long-term transformation. With the first pilot phase of Alivia successfully completed, a new pilot phase is scheduled for mid-2025. In the meantime, we are working with all stakeholders to develop new features and capabilities for Alivia.