For several years now, I’ve been supporting BNP Paribas Fortis in developing digital products. In May 2015, the bank also launched the ‘Customer Experience Center’.
The goal? To ensure that the digital products that the bank develops truly meet the needs of the customer. I’m the digital architect in the Customer Experience Center, and I also coach the conceptual team. The more than 10 concept designers in the Customer Experience Center dialogue directly with selected customers.